FAQ
Decoration tiers, shipping, returns, limited editions and production times.
What are the decoration tiers?
Three. Classic Print is flat transfer or screen print. Raised Print is puff or 3D-effect lettering with a slight height. Luxury Embroidery is stitched thread, with optional 3D puff stitching, metallic gold or silver thread, tonal thread, chenille patch, edge stitching and personalised initials.
Will the photo show what I am actually buying?
Yes. The preview recolors the garment and the artwork live, re-renders the artwork when you change tier or add-ons, and updates the price, SKU, stock and production time with every change.
Which products default to embroidery?
Leather handbags and bags, fitted caps and hats, and sweaters and sweat gear. Everything else defaults to Classic Print and you can switch.
How long does production take?
It depends on the tier. Classic Print is fastest, Raised Print is a little longer, Luxury Embroidery is the longest. Your exact estimate shows in the preview panel before you add to cart.
What is Midnight Crown 2026?
A limited edition collection: a jet-black boxy heavyweight tee with a chrome-foil skyline and embroidered gold crown, and an ivory jacquard-knit sweater with a knitted skyline and raised mohair and gold thread crown. Capped at 1000 units per style, individually numbered, no restock.
How is each limited edition piece numbered?
From 0001/1000 upward. The number is on a woven label and on a numbered certificate card in the box.
How much is shipping?
Free over $75.00. Below that, a flat rate is calculated at checkout.
What is the return policy?
Unworn, undecorated, non-limited items can be returned within the stated window. Personalised initials and limited edition pieces are final sale. Full terms are on the returns page.
Do you send text messages?
No. We contact you by email only.
Can I order for a group or an event?
Yes. Family packs cover adult and kids pairs, and Events and Workshops are listed on the events page. For larger group orders, use the contact form.